Shipping & Delivery Policy

At Ethan & Claire Toronto, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders, as well as what you can expect throughout the delivery process.

If you have any questions regarding your shipment, please contact us at info@ethanclairetoronto.com before initiating a payment dispute or chargeback. Our customer support team is always happy to assist you.

1. Order Processing

After your order has been successfully placed and payment has been confirmed, we begin preparing your purchase for shipment.

Processing Time (Dispatch):

  • Orders are typically processed within 1–3 business days.

  • Processing takes place Monday through Friday, excluding public holidays.

  • During periods of high demand, promotional events, or holidays, processing times may occasionally be slightly longer.

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is:

1–7 business days

Delivery times vary depending on your location, local courier services, customs procedures, and other logistical factors.

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to:

  • Customs inspections;

  • Severe weather conditions;

  • National holidays;

  • High shipping volumes;

  • Transportation disruptions;

  • Courier delays beyond our control.

Delivery estimates are provided as guidelines only and should not be interpreted as guaranteed delivery dates.

3. Shipping Method & Order Fulfilment

To reduce unnecessary waste, prevent overproduction, and lower our environmental impact, Ethan & Claire Toronto operates using a direct-to-customer fulfillment model.

Many products are shipped directly from our trusted international fulfillment partners, including suppliers located in China.

This approach allows us to:

  • Offer a wider range of products;

  • Keep prices competitive;

  • Reduce storage waste;

  • Support a more sustainable supply chain.

Depending on your country, imported goods may occasionally be subject to customs inspections, import duties, taxes, or other governmental charges. Any applicable fees are determined by your local customs authorities and remain the responsibility of the customer unless otherwise required by law.

4. Shipping Costs

Shipping costs are calculated during checkout and depend on several factors, including:

  • Destination country;

  • Shipping method selected;

  • Package size and weight;

  • Promotional offers, where applicable.

The total shipping cost will always be displayed before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and shipment details.

Customers are responsible for monitoring the status of their shipment using the provided tracking information.

Please note:

  • It is the customer's responsibility to monitor delivery updates.

  • Some carriers may deliver your package directly to your address, while others may redirect it to a nearby pickup location.

  • Customers are responsible for collecting their parcel from the designated pickup point within the timeframe specified by the carrier.

  • Failure to collect a package within the carrier's holding period may result in the package being returned or disposed of by the carrier. Any additional shipping costs associated with reshipping the parcel may be the customer's responsibility.

If your tracking information has not updated for an extended period or you experience any delivery issues, please contact info@ethanclairetoronto.com before opening a refund request, payment dispute, or chargeback. We will gladly investigate the shipment and work toward an appropriate solution.

6. Delivery Responsibility

Once the shipping carrier confirms that a package has been successfully delivered to the shipping address provided during checkout, responsibility for the package transfers to the customer, except where applicable consumer protection laws provide otherwise.

Customers are responsible for ensuring that:

  • Their shipping address is complete and accurate before placing an order.

  • Someone is available to receive the parcel where required.

  • Delivery instructions provided to the carrier are accurate.

If an incorrect or incomplete shipping address is provided, Ethan & Claire Toronto cannot guarantee that the order can be modified after processing has begun.

If you notice an error in your shipping information, please contact us within 24 hours of placing your order at:

Email: info@ethanclairetoronto.com

Although we will make every reasonable effort to update your order, address changes cannot be guaranteed once processing has started.

7. Lost, Delayed or Missing Shipments

If your order appears delayed beyond the estimated delivery window, we recommend first checking your tracking information for the latest updates.

If your shipment cannot be located or appears to be experiencing unusual delays, please contact our support team at info@ethanclairetoronto.com.

We will work directly with the shipping carrier to investigate the matter and, where appropriate, provide a suitable resolution.

Please note that shipping carriers may occasionally experience delays that are beyond our control.

8. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our Customer Support team.

Ethan & Claire Toronto

Email: info@ethanclairetoronto.com

We are committed to providing timely updates, transparent communication, and professional customer support throughout the shipping process.