Payment Policy

At Ethan & Claire Toronto, we strive to provide a secure, convenient, and reliable checkout experience. We offer several trusted payment methods to make shopping with us as simple as possible.

Please note that available payment methods may vary depending on your country, device, browser, and eligibility. Not every payment option will be available to every customer.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Shop Pay

  • Apple Pay

  • Google Pay

The payment options displayed during checkout are determined automatically based on your location and device compatibility.

2. Secure Payments

Your security is extremely important to us.

All payments are processed through Shopify Payments using industry-standard SSL (Secure Socket Layer) encryptionto ensure that your payment information remains secure throughout the checkout process.

For your protection:

  • We never have access to your complete card details.

  • Full payment information is never stored on our own servers.

  • Transactions are processed only through secure, PCI-compliant payment providers.

3. Payment Processing

Orders will only be processed once payment has been successfully authorized and received.

If your payment cannot be completed or is declined by your payment provider, your order will not enter our fulfillment process until successful payment has been made.

For security reasons, Ethan & Claire Toronto reserves the right to refuse or cancel orders where fraudulent activity or unauthorized payment methods are reasonably suspected.

4. Refunds

If you are entitled to a refund in accordance with our Return Policy, the approved refund will be issued to your original payment method.

Please note:

  • Refunds are processed within 14 days after the returned item has been received and approved.

  • Depending on your bank or payment provider, it may take several additional business days before the funds appear in your account.

  • Original shipping costs are non-refundable unless otherwise required by applicable consumer protection laws.

5. Currency

All prices displayed on our website are shown in the currency selected for your shopping region.

If your bank account uses a different currency, your financial institution may apply exchange rates or conversion fees, which are outside the control of Ethan & Claire Toronto.

6. Fraud Prevention

To protect both our customers and our business, all payments are subject to automated fraud detection and security screening.

In certain cases, we may request additional verification before processing an order. We reserve the right to cancel or refuse any order where fraudulent or suspicious activity is reasonably suspected.

7. Contact Us

If you have any questions regarding payments or experience any issues during checkout, please contact our Customer Support team.

Ethan & Claire Toronto

Email: info@ethanclairetoronto.com

We are committed to providing a secure, transparent, and hassle-free payment experience for all of our customers.